JusticeBench / Tasks
AI Task Taxonomy
50 specific tasks where AI can improve how people get legal help and how providers serve them — organized by workflow stage across all problem types and geographies.
Getting Brief Help
7 tasksTools for a consumer to get brief legal answers and assistance for their legal problem. People need these tools particularly during their Awareness stage, when they are trying to understand the problem, and their Orientation stage, when they are trying to get advice and details on what path is best for them. But they might need to get brief help throughout their justice journey, when they need to make important decisions and do tasks correctly.
Document Explainer
TS-01-03Help people understand legal documents they’ve received (like notices, summons, and lawsuit documents) by summarizing what the document means and what to do next.
Action Plan
TS-01-04Lay out a step-by-step process by which a person can navigate their legal problem and choose among possible options, tailored to their situation and desired outcomes.
Referral Routing
TS-01-02Match people with appropriate legal help providers (including service organizations, tools, and information sources) by taking in their situation, triaging their situation, and matching them with a service listing.
Legal Q&A
TS-01-01Answer people's questions about their problem situation, giving brief information to help them understand their legal issues, weigh options, connect to resources, and make a plan for next steps.
Deadline Calculator
TS-01-05Determine a clear, jurisdiction-correct due date for a legal task —with a plain-language explanation of how the clock was counted and what to do before the cutoff.
Form Selection
TS-01-06Match people to the exact, jurisdiction-specific legal paperwork they need to use for their legal issue and stage, along with explanations about what the form does, who should use it, and how to file it.
Issue-Spotting
TS-01-07Identify the specific legal issues present in a person’s situation, story, or document—so they can be guided to the right help, information, or next step.
Providing Brief Help
7 tasksTools for a service provider to offer quality brief help to consumers. Providers aim to connect with people during the Awareness and Orientation stages to ensure that people know their rights and can make strategic choices to protect their finances, housing, family, and security. They want to provide brief legal help to educate and empower the public, and possibly sign them up for fuller, in-depth legal representation.
Q+A Supporter
TS-02-01Help providers give better answers by supporting them with smart prompts, legal knowledge, and clear, supportive language.
Help Guide Writer
TS-02-02Help legal experts create clear, accurate, and actionable help guides—faster and with greater consistency.
Media Creator
TS-02-03Turn written legal help guides into engaging videos, audio, and visual media—quickly and accurately.
Content Reviewer
TS-02-04Help legal experts keep public-facing content accurate, consistent, and easy to use—by scanning for issues and recommending smart improvements.
Law Watcher
TS-02-05Keep public legal help content (like on websites, guides, fliers, and packets) accurate by detecting legal changes and suggesting timely updates.
Legal Help Translator
TS-02-06Help providers make legal help content available to all, by translating it into users' preferred language clearly, accurately, and usefully.
Law Summarization
TS-02-07Generate short, structured summaries of laws, cases, or other legal authorities so that others can understand its relevance and meaning.
Service Onboarding
7 tasksTools to help a service provider intake, screen, triage, and prepare a client to receive legal assistance. A provider may onboard a person at any stage of their justice journey, but it typically occurs when a person has gone through the Awareness and Orientation stages, and then has reached out to the provider to get help. The provider then needs to understand the person's legal problems, check if they're able to help, and decide which kind of service is a good fit.
Intake Interviewing
TS-03-01Help providers understand who they’re helping and what path to take by gathering and organizing a complete, accurate picture of the person and their situation.
Document Issue-Spotter
TS-03-02Review a user’s legal documents (like notices, complaints, summons, and more) to spot defects, raise issues, extract key fields, and flag problems for further action.
Data Researcher
TS-03-03Help providers quickly understand a client’s situation by gathering and summarizing relevant data from external sources.
Legal Analyzer
TS-03-04Analyze a person’s legal situation and surface the legal rules, rights, and strategies that apply.
Conflicts Checker
TS-03-05Determine whether taking on a new client or matter creates a conflict of interest and lay out the next ethical step.
Eligibility Verification
TS-03-06Determine whether someone qualifies for a service, benefit, or program by verifying evidence and gathering data to check against the eligibility rules.
Payments
TS-03-07Manage the collection, processing, and confirmation of payments required for filings, services, or court fees so that users can move forward without delay or confusion.
Work Product
12 tasksTools to create legal documents, do research, craft narratives, file documents, negotiate, review settlements, and other legal tasks. These are used mainly in the Work Product stage when a person must complete and file many documents, but may also be needed during the Present and Negotiate stage when they have to verbally represent what they have filed, respond to questions about what is in the documents, and negotiate potential settlements.
Standard Document Filler
TS-04-01Help people complete standardized legal forms by gathering the right data, checking for fit and accuracy, and making the process fast and user-friendly.
Expert Document Drafter
TS-04-02Help providers and advanced users draft custom, complex legal documents—like motions, complaints, or discovery requests—quickly and accurately, tailored to the case.
Narrative Drafter
TS-04-03Help people tell their legal story clearly and effectively—so decision-makers can understand and act.
Contract Reviewer
TS-04-04Help people evaluate a proposed contract or settlement agreement by checking it against their goals, legal standards, and practical consequences.
Document Draft Checker
TS-04-05Help providers and users catch errors and gaps in drafted legal documents—ensuring they’re complete, clear, and ready to file.
Electronic Filer
TS-04-06Help people and providers file legal documents with courts correctly and efficiently—by handling formatting, submission, and confirmation.
Negotiation Helper
TS-04-07Help people prepare for and engage in negotiation by clarifying goals, understanding trade-offs, and exploring workable resolutions.
Legal Researcher
TS-04-08Conduct research across trusted legal sources, synthesizing accurate, jurisdiction-specific findings to determine how the law applies in a situation and give support to arguments being made.
Service of Documents
TS-04-09Serve court documents and other papers upon the correct party following all local rules, and getting the correct proof that it has been carried out.
Signatures
TS-04-10Ensure that important legal documents and agreements are correctly signed, witnessed, and validated—so they are legally complete and enforceable.
Evidence Preparation
TS-04-11Prepare, organize, and present case facts and documents—photos, messages, receipts, logs—into clear, admissible evidence packets and exhibits aligned to court rules.
Outcome Prediction
TS-04-12Estimate the likely outcomes of a legal action or decision based on case facts, procedural posture, and available data.
Case Management
7 tasksTools to help a justice organization to process, sort, schedule, analyze, and track a case. These are particularly important during the Engagement stage, in which parties may otherwise miss deadlines, delay hearings, make errors, or cease participation in the case. It is also important for the backend administration of justice, to ensure that the case gets 'rightsized' procedure, the dispute can resolve promptly, and staff can operate efficiently and clearly.
Support Coach
TS-05-01Help people follow through on their legal journey by sending personalized messages, reminders, and encouragement—so they don’t fall off track.
Smart Scheduling
TS-05-02Schedule meetings and events by balancing team availability, participant needs, and logistical constraints.
Procedure Triage
TS-05-03Route cases to the right procedural track by analyzing case details and matching them to program rules and service levels.
Filing Screener
TS-05-04Help administrators review legal filings by checking for missing fields and compliance with procedural and substantive requirements—quickly and accurately.
Service Verification
TS-05-05Confirm whether required papers were properly served—check the proof, method, timing, and party details against local rules—and issue a clear determination to help with decision-making.
Transcribe Proceedings
TS-05-06Capture hearings or meetings verbatim (or near-verbatim), convert audio to text, and structure the record with speakers, timestamps, and exhibits so it’s searchable, quotable, and compliant with court or program rules.
Appointment Booking
TS-05-07Make and manage appointments by coordinating availability, user needs, and service requirements to ensure timely access to help.
Administration & Strategy
6 tasksTools for a justice org to manage their teams, their grants, spot trends, create strategies, and build stronger organizations. A court, legal aid group, or nonprofit needs these backend tools to understand what types of cases they have, how to report their work for funding, and how to maintain the key databases and resources they rely on.
OCR/Data Extractor
TS-06-01Automatically extract structured, actionable data from court forms, PDFs, contracts, and images to populate case management systems and support legal service workflows.
Grant Reporter
TS-06-02Help providers generate complete, accurate grant reports by compiling data, writing narratives, and formatting results to meet funder requirements.
Knowledge Management
TS-06-03Organize, maintain, and share an organization’s policies, procedures, templates, and expertise so that every team member can quickly find what they need to do their work effectively.
Service Directory Maintenance
TS-06-04Help providers maintain an accurate, structured list of their services by gathering and updating details from internal documentation and program materials.
Trends Spotter
TS-06-05Help providers spot trends in client needs, legal strategies, and outcomes by analyzing data across systems and delivering actionable insights.
PII Masking
TS-06-07Help providers transform confidential data into usable, secure datasets by removing identifiers and possibly replacing them with synthetic but realistic fictional information.
Tech Tooling
4 tasksTools to help justice organizations build and manage legal help technology platforms, applications, and other tech. The ops and tech team need help to create and maintain websites, ensure security and privacy, and develop new functions to help with documents, research, analytics, and more.
Form Creator
TS-07-01Help legal aid and court teams build accurate, accessible forms (digital, paper, interactive, or otherwise)—faster and without technical complexity.
Site Administrator
TS-07-02Maintain fast, secure, and up-to-date public-facing legal help websites—with smart alerts when something needs human attention.
Interview Creator
TS-07-03Help providers generate high-quality, user-friendly interviews that collect the right user data to power legal documents, user profiles, and services.
User Tester
TS-07-04Help providers automatically test new legal help tools & projects for bugs, safety risks, accessibility issues, and fairness—before public release.
Have a task that’s missing?
This taxonomy is community-driven. If you see a gap — a task that legal help organizations need AI for but isn’t listed here — tell us about it.
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