Support Follow-Through

Legal problems are rarely solved with one step. After a person finds a legal help resource or receives initial guidance, they often face a complex and stressful series of next steps: filling out forms, attending hearings, gathering evidence, applying for benefits, or waiting for responses. Many people lose momentum, miss deadlines, or drop out—not because they don’t care, but because the process is overwhelming.

This task is about a system that acts as a persistent, personalized guide—helping people stay on track toward resolving their legal problem. The system understands the user’s legal goal and where they are in the process. It then sends targeted messages via text, email, or app notifications: reminders about next steps, status updates, motivational nudges, and logistical help like checklists or links.

It’s not just a calendar—it’s smart. The system adapts based on user behavior and case progress, escalating urgency if deadlines approach, or simplifying messages for users showing signs of fatigue or confusion. It encourages follow-through while also being respectful, supportive, and easy to opt in or out of.

This tool is especially valuable for court users, benefit applicants, tenants facing deadlines, or anyone navigating a multi-step process without a lawyer. It can reduce no-show rates, increase successful filings, and improve users’ confidence and trust in the justice process.

Success means that more people complete the steps needed to resolve their issue—and that they report feeling informed, supported, and in control throughout the journey.